FAQs

Quick answers to common questions.

General Questions

How fast do orders execute?

Orders check every minute. Execute within 60 seconds of trigger.

What are the fees?

• Network fee: ~$0.02

• Swap fee: 1%

• No extra charges for limit orders

Do orders work when I'm offline?

Yes! Orders run 24/7 on our servers.

How many orders can I have?

• 20 per token

• 100 total across all tokens

Can I set buy orders?

Not yet. Only sell orders. Buy orders coming soon!

What happens when triggered?

1. Order executes automatically

2. Swaps to SOL or USDC

3. You get a notification

4. Shows in trade history

Setup Issues

"Insufficient Balance" Error

You need:

• The token you're trying to sell

• Minimum $10 worth

• Some SOL for fees (~$0.10)

Can't Create Order

Check:

• You own the token

• Values are valid numbers

• Not at order limit (20 per token)

Try:

• Refresh page

• Clear browser cache

• Re-connect wallet

Order Not Showing Up

• Check "Limit Orders" tab in wallet

• May take 30 seconds to appear

• Refresh if needed

Execution Problems

Order Didn't Trigger

Check if:

• Order expired (30 days default)

• Token still in wallet

• Trigger value was reached

• Enough liquidity exists

High Slippage Warning

Your order executed but at worse price.

Fix:

• Set higher slippage tolerance

• Use smaller amounts

• Avoid low liquidity tokens

Partial Execution

Only part of order filled.

Why:

• Not enough liquidity

• Price moved too fast

• Slippage limits hit

Strategy Questions

What Values Should I Use?

For volatile tokens:

• Wider stops (-30%)

• Higher profits (+100%)

For stable tokens:

• Tighter stops (-15%)

• Lower profits (+30%)

Should I Use Multiple Orders?

Yes! Better to have:

• Multiple take profits

• Multiple stop losses

• Different metrics

Which Metrics Matter Most?

For safety:

• Security Score

• Liquidity Score

• Top 10 Holders %

For profits:

• Price

• Momentum Score

• Volume

Technical Issues

Orders Disappearing

Orders expire after 30 days (default). Set longer expiry when creating.

Getting Notifications

1. Go to Settings

2. Enable notifications

3. Add email or Telegram

4. Test notification

Wallet Not Connecting

Try:

• Different browser

• Update wallet extension

• Clear cache

• Use wallet connect

Understanding Metrics

What's a Good Security Score?

• 70+ = Safe

• 40-70 = Caution

• Below 40 = Risky

What's Slippage?

Difference between expected and actual price.

• 1% = Normal

• 3% = High

• 5%+ = Very high

What Are Whale Holders?

Wallets owning >1% of total supply. More whales = more concentrated = more risk.

Best Practices

How Often Should I Check Orders?

• Active trading: Daily

• Long term: Weekly

• After major events: Always

Should I Cancel Old Orders?

Yes if:

• Market changed significantly

• Strategy changed

• Token fundamentals changed

Can I Copy Someone's Orders?

You can copy strategies but adjust for:

• Your risk tolerance

• Token specifics

• Account size

Troubleshooting Steps

Order Not Working?

1. Check Balance

   • Token still there?

   • Enough SOL for fees?

2. Check Order Details

   • Not expired?

   • Values make sense?

   • Right token?

3. Check Market

   • Enough liquidity?

   • Token still trading?

   • Price actually hit trigger?

4. Contact Support

   • Screenshot order

   • Note token and time

   • Describe issue

Special Cases

Token Renamed/Migrated

Orders won't transfer. Cancel and recreate.

Network Congestion

Orders may delay during high traffic. Still execute, just slower.

Multiple Triggers at Once

Each executes independently. Order depends on trigger time.

Getting Help

Quick Help

• In-app chat (bottom right)

• Hover over (?) icons

Community Help

• Discord

• Telegram

Support Ticket

• Email: [email protected]

• Include order ID

• Screenshot helpful

Pro Tips

💡 Start small - Test with $20 orders first

💡 Use percentages - Better than fixed prices

💡 Set and forget - Don't watch constantly

💡 Multiple exits - Never all-or-nothing

💡 Review weekly - Markets change

Still have questions? Join our Discord and ask!